We are committed to providing a professional "Five Star" quality Web Design, Web Hosting
and Web Maintenance service to our customers at the lowest possible cost. In fact, our Hosting
Plans are packed with features that are hard to meet by other Web Hosting services at the
cost that we are offering them.
Check the details and you will certainly agree with us that our service
is great value for money !
Our Linux based Servers are powered by Enterprise Class hardware running on Xeon E3-1240 Quad core (four by 3.33GHz)
CPU processors, 8-12GB DDR3 RAM and RAID-10 storage for redundancy ensuring continuous and reliable delivery serving
thousands of pages and scripts per minute. We run CentOS v7 x86 an Enterprise Class operating system with up to date
Kernel and security patches to preserve and protect our customers’ data. All of our plans include the cPanel control
panel for easy web site management.
Our total connectivity to the Internet is over 1000 Mbps! That is very fast! Our
network is fully switched using only top quality components from Cisco Systems. All servers
are fed from a multi-homed backbone. The network provides great redundancy and helps your
data avoid internet trouble spots. Our facility has full backup power including a backup
generator in case of extended power outages. The center is monitored 24 hours a day by a
comprehensive security system supplemented by video surveillance equipment.
Response
We guarantee to respond to technical support queries within 24 hours, but we usually respond
in well under 12 hours. You will find our technical support staff helpful and responsive.
Our on-line customer support is provided via e-mail.
The Customer Service Centre
All our customers have access to our comprehensive Customer Service Centre. The Customer Service
Centre is your springboard to Web5star services and facilities through our world's best multi-language Control Panel
(cPanel). The control Panel is packed with features to help you build, manage and promote your site.
Domain Name Registration
To get your own domain name (ie: www.yourname.com) you need to register the name through an
appropriate Registrar. We offer a comprehensive Domain Name Registration and management
service at the lowest possible prices.
WebMail System Support
We provide you with two WebMail systems to allow you access your POP accounts. These are
easy-to-use browser-based interfaces. No configuration is required, which makes it a perfect
tool for people who need to access their POP accounts while travelling.
Microsoft FrontPage Extensions
Our servers support Microsoft FrontPage 97/98/2000/2002/2003 Extensions. The extensions
are free. You will be asked whether you want them installed on your site at the time
you place your order.
Transfer of your existing site to our servers
Our domain name transfer service is quick and easy. After you place your web hosting
order we will setup your account promptly so that you can upload your site to our servers
via FTP or using our Control Panel. It usually takes a day or two for your domain
name to be pointed at your new site on our servers. If you are using FTP or our Control
Panel to upload your site, you can upload your site to our servers before your domain name
is transferred, so that when the domain name transfer does take effect then your visitors
will be seamlessly directed to your new site. If you are using FrontPage to upload
your site then unfortunately you will need to wait until after your domain name transfer
takes effect before you can publish your site.
Detailed Usage Statistics
We generate daily statistical information about your site's traffic. The site statistics
include information about visitors, page views, number of hits, file accesses, referrers,
browsers used by your visitors, platforms used by your visitors, visitors' hosts, visitors'
top-level domains, and the most common entry and exit pages. These statistical reports are
among the most detailed and useful around. You also have access to your raw log files in
case you want to examine the data further.
Five Star Quality Service
Our support is backed up by Information Technology staff bound by a professional code of
ethics to ensure the delivery of the highest quality of service.
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