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Guarantees

We guarantee a 99.8% up-time

Our up-time track record is 99.9%. We guarantee that we will strive to maintain a continuous and reliable service within the capabilities available to Web5star.

Our service maintains two domain name servers located at different Data Center locations in the United States. Each of these locations has multiple high-bandwidth Internet connections, battery or diesel generator back-up power, security, and access to three different major Internet backbones. These dispersed, redundant name servers give Web5star the ability to always delegate your domain names, with no interruptions in service. We have gone to great lengths to make sure at least one of our name servers is up at all times.

Our web servers are located at one of the largest Data Center in the United States. The center is monitored 24 hours a day by a comprehensive security system supplemented by video surveillance equipment.  All servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails.  The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails.  In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

Money Back Guarantee

Should you wish to terminate the Web Site Hosting Service, we guarantee to refund money paid in advance less the pro-rata portion of time already used plus an admin charge for handling the refund. To qualify for the refund, the customer must request the termination of the service in writing giving at the same time an explanation for the cancellation of the service. This guarantee does not apply to the registration of domain names.

Web Site Hosting Cost

We guarantee that your web site hosting cost agreed at the time of taking up our service will not increase while you remain as a customer of Web5star, unless the account has been upgraded or additional services have been added to the account in which case the additional costs will also remain unchanged during the life of the Agreement.

Guaranteed Response Time

Technical support to our clients is provided via e-mail. We guarantee a response time of 6 hours to our clients' requests for support. However, we expect that in many instances the response time will be 4 hours or less. Our support is backed up by Information Technology staff bound by a professional code of ethics to ensure the delivery of the highest quality of service.



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