Yes, we provide professional, responsive customer service via email 7 days a week.
We pride ourselves on delivering quality customer service. You will receive effective
and prompt answers to your questions. Our strength in this area is one of the reasons
we have an exceptional customer loyalty rate.
All services and facilities provided via our Control Panel are documented either via our
HELP menu option (cPanel Documentation) or, for third party software, via their respectives
information web sites.
We guarantee to respond to technical support queries within 24 hours, but we usually
respond in well under 12 hours. You will find our technical support staff helpful
and responsive. Our on-line customer support is provided via e-mail. Optionally,
you may use our fax (61 7 3393 3562) facility.
Yes, we do. In a nutshell, your site must be legal and must not encourage illegal
behaviour. It must not contain any obscene, threatening or hateful material.
Examples of unacceptable content include pornography, pirated software, materials related
to hacking, and nudity. For more information please refer to our
Terms and Conditions.
If you have further questions please email us to support@web5star.net
