We bill you every three months in advance. You can pay by cheque, money order or
credit card (Bankcard, MasterCard or VISA).
No, you will not have to pay any setup fees when you upgrade - you simply pay the new
monthly rate. However, if you downgrade your hosting plan then there is a charge of
AU$16.50 (US$10.00) to cover our costs.
We perform weekly tape backups of all servers for your protection.
Yes, we do. In a nutshell, your site must be legal and must not encourage illegal
behaviour. It must not contain any obscene, threatening or hateful material.
Examples of unacceptable content include pornography, pirated software, materials related
to hacking, and nudity. For more information please refer to our
Terms and Conditions.
No. In fact, we have a strict anti-spam policy. Please refer to our
Terms and Conditions for more information.
Absolutely. The Internet is the fastest growing medium in history, and we highly
encourage you to take advantage of the opportunities it has to offer.
No. You will need to gain access to the Internet through a local Internet Service
Provider. Once you have access to the Internet, you will be able to manage your web
site on our servers from wherever you are in the world. You can manage files via FTP
or our Control Panel, and can perform other administrative tasks through Telnet (applies
only to accounts with Telnet).
Not long at all. New accounts are generally set up well within 12 hours from the time we
receive your order. Once your account is set up, we will send you an email to let you know
your account details and login information. If you are using FTP or our Control Panel to
upload your site, you can begin uploading files to your new web site as soon as you receive
your account details. You will be given a temporary URL to access your site via the web
prior to the completion of your domain name registration/transfer. If you are using FrontPage
to upload your site, you will need to wait until your domain name has been registered or
transferred before you can publish your site - that usually takes a day or two.
Yes. We generate daily statistical data about your site's traffic. A Windows-based
report will include information about visitors, page views, file accesses, referrers,
browsers used by your visitors, platforms used by your visitors, visitors' hosts, visitors'
top-level domains, and the most common entry and exit pages. These reports are
among the most detailed and useful around, but you will also have access to your raw log
files in case you want to examine the data further.
If you have further questions please email us to support@web5star.net
